Privacy & Booking Terms

Last updated: 27 August 2026

Booking confirmation

Submitting an availability form is an enquiry and does not confirm a booking. A booking is confirmed only after I have agreed the dates, service area, travel time and your cats’ care requirements with you.

Payment

A 25% payment is due when the booking is confirmed. The remaining balance is due seven days before care begins. Bookings made within seven days must be paid in full when confirmed.

Cancellation

If you cancel more than seven days before care begins, all payments will be refunded. Payments are non-refundable when cancellation is made within seven days. Genuine emergencies may be considered at my discretion.

Changes and unforeseen circumstances

Please tell me promptly about changes to dates, access arrangements, medication or care needs. Any requested changes depend on availability. If I am unable to provide care because of illness or an emergency, I will contact you as soon as possible and refund any care I cannot provide.

Keys and home access

Keys, access codes and home-security information are used only to provide the agreed service. They will be kept secure and returned or deleted as agreed with you. Please provide an emergency contact and accurate veterinary details before care begins.

Privacy notice

Philly’s Felines is operated by Philomena as a sole trader. I collect only the information needed to answer enquiries and provide cat-sitting services. This may include your name, email address, telephone number, postcode, booking dates, access arrangements, emergency and veterinary contacts, and information about your cats’ routines, behaviour, medication and care needs.

How your information is used

Your information is used to respond to enquiries, assess availability and travel, arrange meet and greets, provide and record agreed care, communicate updates, manage payments, and meet insurance, accounting or legal obligations.

Legal basis

Information is generally processed to take steps at your request before entering a booking, to perform our agreement, to meet legal obligations, and for legitimate interests such as keeping accurate service and safety records.

Storage and sharing

Website enquiries are processed and stored using Squarespace and its service providers. Information may also be stored securely in business email, booking, payment or accounting systems. I do not sell your information. It is shared only where necessary to provide the service, comply with the law, deal with an emergency, or use trusted providers acting on my behalf.

Retention

Unsuccessful enquiry information will be deleted when it is no longer needed. Booking, payment and accounting records are retained for as long as required for business, insurance, tax and legal purposes. Security codes and similar access information will be deleted when no longer required.

Photographs

Photographs of your cats may be taken for visit updates. They will not be used on the website or social media without the owner’s permission.

Your rights

You may ask for access to your personal information, request corrections or deletion where applicable, object to certain uses, or ask for processing to be restricted. You may also complain to the Information Commissioner’s Office at ico.org.uk.

Contact

For privacy questions or requests, please email info@phillysfelines.co.uk.